7-Day Refund and Returns Policy — Sana Fashion Studio

Welcome to the official refund and returns policy page at Sana Fashion Studio. We want every customer shopping for authentic Pakistani fashion — whether you are in the USA, UK, Canada, or Europe — to feel completely confident with every purchase. This page explains exactly how returns, exchanges, and refunds work, what items qualify, and how to start a return quickly and easily.

At Sana Fashion Studio, we specialize in premium Pakistani bridal wear, ethnic suits, lehengas, and ready-to-wear collections shipped worldwide. Our return process is designed to be fair, transparent, and hassle-free for our international clientele. Please read the details below carefully before placing your order so you understand your rights and our procedures.

7-Day Return Window

Eligible items can be returned within 7 days of the confirmed delivery date. To qualify, all items must meet the following conditions:

• Items must be unworn, unwashed, and unused
• All original packaging must be intact
• All original tags and labels must remain attached
• Items must be in the same condition as received

We strongly recommend inspecting your order immediately upon delivery. If you notice any issues, contact our support team right away so we can resolve them quickly.

Items Not Covered by This Policy

For hygiene, safety, and quality reasons, the following items are excluded from our refund and returns policy:

• Custom-tailored or stitched-to-measure garments — These are made specifically to your measurements and cannot be resold
• Unstitched fabric that has been cut, altered, or customized in any way
• Sale or clearance items marked as "Final Sale" or non-returnable
• Jewelry and accessories — For hygiene and safety reasons, these cannot be returned

Custom and bespoke orders represent a significant investment of craftsmanship and time by our Lahore-based artisans. Once fabric is cut to your specifications, our refund and returns policy does not allow a return on these personalized items.

How to Request a Return

Starting a return under our refund and returns policy is simple. Follow these 5 steps:

• Step 1: Contact our team within the 7-day window via our Contact Us page
• Step 2: Include your order number and detailed reason for return
• Step 3: Our team will review your request and confirm eligibility
• Step 4: Once approved, we will provide detailed return shipping instructions
• Step 5: Ship the item back using a trackable method and share the tracking number

For faster processing, include photos of the item and packaging when submitting your request. This helps our team verify the condition quickly and process your refund without delays.

International Returns: USA, UK, and Europe

Since Sana Fashion Studio ships authentic Pakistani fashion globally, our refund and returns policy includes specific guidelines for international customers in the USA, UK, Canada, and Europe:

• Return shipping costs for international orders are the customer's responsibility unless the item arrived damaged or incorrect
• We strongly recommend using a trackable shipping method for all returns
• Items must be returned to our Lahore, Pakistan facility at the address provided in your return authorization
• Customs declarations on return packages must be accurate to avoid delays

International customers should also review our delivery information page for complete shipping details, estimated delivery times, and customs guidance. Understanding both shipping and returns ensures a smooth experience from order to potential return.

Refund Timeline

Once your returned item is received at our Lahore facility and inspected by our quality team, refunds under our refund and returns policy are typically processed within 7-10 business days to your original payment method.

Please note that bank, credit card, or PayPal processing times may add a few additional days before the refunded amount appears in your account. If you have not received your refund within 14 business days of our confirmation email, please contact our support team with your return tracking number for assistance.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, our refund and returns policy provides full protection:

• Contact us within 48 hours of delivery with clear photos of the damage and original packaging
• We will arrange either a free replacement or a full refund at no additional cost to you
• Return shipping for damaged or incorrect items is fully covered by Sana Fashion Studio
• No restocking fees apply for damaged or incorrect item returns

We take pride in our premium packaging and quality control, but in the rare event of a shipping mishap, you will never be left at a disadvantage.

7 Key Points to Remember

Here is a quick summary of the most important details about our refund and returns policy:

1. 7-day window — All return requests must be started within 7 days of delivery
2. Unworn condition — Items must be unworn, unwashed, with tags and packaging intact
3. Custom exclusions — Stitched-to-measure and cut fabric cannot be returned
4. International responsibility — Return shipping is customer-paid unless damaged/incorrect
5. Trackable returns — Always use a trackable shipping method for your protection
6. 7-10 day refunds — Refunds process within 7-10 business days after inspection
7. Damaged items — Report within 48 hours for free replacement or full refund

Legal Guidance on Return Rights

For general guidance on how return and refund rights typically work for online purchases in the United States, the FTC's mail and internet order guidance offers helpful background information for shoppers. While our policy is tailored to our international Pakistani fashion business, we encourage customers to understand their regional consumer protection rights as well.

Questions About Returns or Refunds?

If you have any questions, need help starting a return, or want to check the status of your refund, our dedicated support team is here to help. Reach out to our support team via WhatsApp, email, or phone — we are happy to assist customers across the USA, UK, Europe, and beyond.

You can also visit our FAQ page for answers to common questions about sizing, shipping, custom orders, and more.